The team here at Strategy 365 consistently go “above and beyond expectations” according to our customers.
Customer Satisfaction Survey (CSAT) – August 2024
We recently conducted a Customer Satisfaction Survey (CSAT) to identify areas of focus over the next 12 months. Customers were asked to rate each element of our service with a score of between 1 and 5.
We achieved an overall rating of 4.5 from the responses. The results were: 4.8 for Support Services, 4.5 for Project Implementation, 4.8 for Software Licensing, 4.5 for Customer Care / Account Management, 4 for Pricing Competitiveness, and 4.4 for Digital Content.
Our new Head of Customer Success & Projects, John Dono, said: “To get a score of almost 5 (with 5 being excellent) for our support services and software licensing is a real achievement. It just goes to show the phenomenal quality of the support offered by the team here.”
“We achieved a 4.5 for project implementation, which is fantastic, given the wide scope and almost unlimited customisation options of solutions offered by Microsoft and third-parties. Our team continues to excel in training and exams to navigate Microsoft’s platforms and products, which are always evolving.”
John is now creating a plan to improve several areas of the business, focusing on account and project management.”
Our team were praised for our quick response to requests and issues, our knowledgeable advice, and the fact that we take the time to understand the business and what functionality is required.
A stand-out comment came from one of our customers, Sarah Vullo, who said: “Despite our needs being a little complex and rather unique, both Sam and Sean seemed to understand us extremely well. From the very beginning, Sam was patient with us, and it soon became clear that he had a grasp on what we needed when even we couldn’t describe it.
“Sean then took on the project, and again with immense patience, built (and rebuilt) a product that is shaping to be a functional and usable tool. Pete now supports us, with speed and efficiency!”
Director Gavin Nixon said: “I’m very proud of the team for achieving these scores, and I’m excited to have John on board to make further improvements. We strive to set an extremely high standard for the industry, and we’re developing a plan to raise these scores even more.”
“In terms of pricing, while we offer a premium service, our prices remain extremely competitive compared to others in the industry. Part of the reason we scored so highly on software licensing was due to our ability to advise our clients on the most cost-effective licensing options.”
Another customer, Lisa Dunne, said she couldn’t rate us highly enough, adding: “They have always provided a high level of support and at times have gone above and beyond expectations! They are professional and friendly and consistently provide up to date and honest recommendations that facilitate and improve business processes.”
Karen Alexander said: “All the team have been very personable, professional and clearly know their discipline. I am confident that with the tweaks to fine tune the view and flow of data entry into Dynamics, we will continue to build on the use of Dynamics 365 as we grow our business too.”
Customers were also asked to select a charity for us to donate to, proportionate to the number of responses we received, and the charity with the most votes was The Douglas Macmillan Hospice. A donation will be made in the coming days.
